Privacy policy
Privacy Policy
At Zenexa Fashion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as your name, phone number, email address, delivery address, city, order details, and other information necessary to process your order and provide our services.
2. How We Use Your Information
We may use your information to process and deliver orders, contact you regarding your order, provide customer support, respond to inquiries, improve our products and services, and maintain the security and functionality of our website.
3. Order and Payment Information
Payment information may be processed through third-party payment providers. Zenexa Fashion does not need to store your complete payment card details when payment is handled securely by an authorized payment provider.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.
5. Sharing of Information
We may share necessary customer information with trusted service providers, such as delivery companies, payment providers, technology providers, and customer support services, when required to process orders or provide our services.
We do not sell your personal information to third parties for their own independent marketing purposes.
6. Marketing Communications
If you provide your contact information for marketing purposes or choose to receive promotional communications, we may contact you about products, offers, or updates. You may request to stop receiving promotional communications at any time.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, process orders, meet legal or regulatory requirements, resolve disputes, and maintain appropriate business records.
9. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, or other business functions. These third parties may process information according to their own privacy policies and applicable laws.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Your Privacy Rights
Depending on applicable laws and regulations, you may have rights regarding your personal information, including requesting access, correction, deletion, or other actions concerning your information. You may contact us using the details below to make a privacy-related request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws. Any updated version will be published on this page.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your information, please contact us.
Zenexa Fashion
Jeddah, Al Safa 23432
Kingdom of Saudi Arabia
Email:
support@zenexafashiongmail.com
WhatsApp:
+966 53 130 1419
By using the Zenexa Fashion website, you acknowledge that you have read and understood this Privacy Policy.