Shipping policy

🚚 Shipping Within Saudi Arabia

We currently offer delivery services across the Kingdom of Saudi Arabia. Orders are shipped through reliable local delivery and courier partners.

⏱️ Processing Time

Orders are normally processed within 1–2 business days after order confirmation. Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.

📦 Delivery Time

Once your order has been shipped, delivery generally takes 2–5 business days, depending on the destination, courier operations, and other circumstances that may affect delivery.

📍 Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact number. Incorrect, incomplete, or unavailable delivery information may result in delays or additional delivery attempts.

📞 Courier Contact

The delivery courier may contact you by phone or WhatsApp to confirm your location or arrange delivery. Please ensure that your contact information remains available during the delivery period.

🔎 Order Tracking

Once your order has been shipped, tracking information may be provided to you so that you can follow the progress of your shipment.

⚠️ Delivery Delays

While we do our best to ensure timely delivery, delays may sometimes occur due to circumstances beyond our control, including weather, traffic, public holidays, courier issues, incorrect address details, or other unforeseen circumstances.

❌ Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to reach the customer, additional delivery attempts may be arranged according to the courier's procedures.

💰 Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your order. Promotional offers may include free shipping where specifically stated.

💬 Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team.

Email:
support@zenexafashiongmail.com

WhatsApp:
+966 53 130 1419

Zenexa Fashion
Jeddah, Al Safa 23432
Kingdom of Saudi Arabia