Refund policy

Return & Refund Policy

At Zenexa Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories where applicable. Products that have been damaged, used, altered, or returned without the required packaging may not be eligible for a return.

2. Return Request

Customers should contact our customer support team before sending any product back. Please provide your Order Number and explain the reason for the return. We will provide further instructions regarding the return process.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and determine the appropriate solution.

4. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed using the applicable payment method or another appropriate method agreed upon with the customer.

5. Refund Processing Time

The time required for a refund to appear in your account may vary depending on the payment provider, bank, or payment method used for the original transaction.

6. Cash on Delivery Orders

For Cash on Delivery orders, any approved refund will be handled according to the return and refund arrangements confirmed by our customer support team.

7. Return Shipping

Return shipping responsibility may depend on the reason for the return. If the return is due to an incorrect, damaged, or defective product supplied by Zenexa Fashion, we will review the case and determine the appropriate solution. For other returns, applicable return shipping costs may be the customer's responsibility.

8. Non-Returnable Items

Items that have been used, damaged after delivery, modified, or returned without the required original condition or packaging may not be accepted. Certain promotional or specially discounted products may also have specific return conditions.

9. Exchanges

If you would like to exchange a product, please contact our customer support team. Exchanges are subject to product availability and approval under our return conditions.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Refund Exceptions

A refund may be refused where a product does not meet the applicable return conditions, including cases involving misuse, damage caused by the customer, unauthorized modifications, or missing original components or packaging.

12. Policy Updates

Zenexa Fashion may update this Return & Refund Policy from time to time. Any updated version will be published on this page and will apply from the date it is posted.

13. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Zenexa Fashion
Jeddah, Al Safa 23432
Kingdom of Saudi Arabia

Email:
support@zenexafashiongmail.com

WhatsApp:
+966 53 130 1419

By placing an order with Zenexa Fashion, you acknowledge that you have read and understood this Return & Refund Policy.