Refund policy
🔄 Return & Refund Policy – Zenexa Fashion
At Zenexa Fashion, we strive to ensure your satisfaction with every purchase.
📦 Return Policy
-
You can request a return within 2–3 days of receiving your order.
-
The item must be unused, in original condition, and with packaging intact.
-
Returns are only accepted for damaged, defective, or wrong items.
🔁 Exchange Policy
-
Exchanges are available if you received the wrong product or size.
-
Our team will arrange a replacement after verifying the issue.
💰 Refund Policy
-
Refunds are processed only in case of out-of-stock items or unavailable replacements.
-
For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or agreed method.
🚚 Return Shipping
-
In case of our mistake (wrong/damaged item), we will cover the return shipping cost.
-
Otherwise, shipping charges may apply.
❗ Important Notes
-
Please record a video while opening your parcel as proof in case of damage or missing items.
-
Requests without proof may not be accepted.
-
Used or damaged items (not due to our fault) will not be eligible for return.
📞 How to Request
-
Contact us via WhatsApp/phone within the return period.
-
Share your order details and issue clearly with images/video proof.
We are here to make your shopping experience smooth and reliable. Thank you for choosing Zenexa Fashion! 😊